Terms & Conditions
DEPOSIT PAYMENTS: A non-refundable land deposit of $500 per person is required for all tours. Deposits are required upon receipt of invoice from Sicily South.
CREDIT CARD PAYMENTS: We accept most major credit cards and debit cards. Your online transactions are secure and all payment details are entered on a secure page. As an additional security measure we require CVV2/CVC2 verification on all credit card and debit card transactions. A 3.4% processing fee is applicable for credit card payments.
FINAL PAYMENTS: Full payment must be made no later than 90 days prior to departure date unless other arrangements have been made in writing. Sicily South, LLC accepts payment by ACH transfer, check or major credit cards (with applicable 3.4% processing fee). Canadian clients may pay by a Canadian check drawn on a U.S. bank, money order in U.S. dollars or credit card. If payment is not received as scheduled, the reservation will automatically cancel and deposit payment become forfeit.
CANCELLATIONS: In the event of cancellation at least 90 days prior to departure for the intended trip, a full refund will be made. In the event of cancellation within 90 days of departure, Sicily South, LLC will make every reasonable effort to fill your spot on the intended trip. In the event your spot cannot be filled at least 24 hours prior to departure for the intended trip, your trip fee will become non-refundable. Alternatively, your spot on the intended trip is transferrable as a gift or otherwise at your personal discretion.
AIR CANCELLATIONS AND DELAYS: Sicily South, LLC does not book airfare for its clients. Any flight cancellations or delays are the sole responsibility of the client. If a flight cancellation or delay causes a client to be unable to be present at the designated time and place from which the trip departs, it is the sole responsibility of the client to arrange transportation to the next feasible destination at which the client can meet the group.
Furthermore, it is the responsibility of the client to provide Sicily South, LLC with a copy of all relevant airfare reservations.
NOTIFICATION OF CANCELLATIONS: All cancellations must be advised in writing (by mail or e-mail) to Sicily South, LLC prior to tour departure during normal business hours (9:00 am to 5:00 pm ET, Mondays through Fridays). Notification shall be deemed to have taken place on the date of receipt of such written notification by Sicily South, LLC. It is the client's responsibility to ensure that any notification of cancellation is received by Sicily South, LLC. Minimum cancellation penalty is the deposit amount.
TRAVELERS WITH SPECIAL NEEDS: Clients who require particular assistance must advise Sicily South, LLC at time of booking and must travel with a qualified travel companion. Sicily South, LLC drivers and guides cannot provide individualized help for walking, getting on/off motor coaches or other personal needs. As coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Motorized scooters and wheelchairs are unsuitable for touring. Sicily South, LLC is not responsible for denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred. Due to space restrictions, passengers wishing to take oxygen tanks, walkers or other assistive devices must send a request in writing for approval. Sicily South, LLC reserves the right to remove any individual from a tour who has not provided the advance notification.
ACCOMMODATION: Land arrangements are provided as described in each tour program. Sicily South, LLC reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean, comfortable and includes private bathrooms.
VISITS, ENTERTAINMENT, ITINERARIES AND OTHER FEATURES: Sicily South, LLC reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of the group.
SICILY SOUTH, LLC TOUR CANCELLATIONS: If it becomes necessary to cancel a tour prior to departure, Sicily South, LLC will make a full refund of all monies paid to Sicily South, LLC. Sicily South, LLC cannot accept responsibility for any additional costs or fees relating to such a tour booking or for any cancellation penalties due to non-refundable airfares. Sicily South does highly recommend the purchase of travel insurance to protect the client against such losses.
LUGGAGE: Each person is limited to one piece of luggage and one carry-on. Size of luggage should not exceed 30 x 20 x 10 inches and weight should be under 50 lbs. Luggage is carried at owner's risk throughout the tour. Airlines impose their own restrictions, with which clients must comply. Please check with your carrier regarding luggage restrictions and costs.
TIPS: Tips for personal services and to tour directors and drivers are not included in tour cost and left to your discretion.
CHILDREN/YOUNG ADULTS: Sicily South trips are currently limited to clients 18 years or older.
SMOKING POLICY: Smoking is not permitted on any motor coach.
NOT INCLUDED: All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the client.
DOCUMENTS: Sicily South sends travel itineraries and communications via electronic mail.
UNUSED TOUR ARRANGEMENTS: Sicily South, LLC cannot make refunds or exchanges for unused accommodations, services or features of any tour.
RESPONSIBILITY: Sicily South, LLC, its employees, members, managers, and/or owners (collectively, "Sicily South, LLC") does not own or operate any person or entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, including, without limitation, various entities which may utilize the name Sicily South, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Sicily South, LLC is not liable for any negligent or willful act or failure to act of any such person or entity. In addition, Sicily South, LLC is not liable for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third parties not under its control. You may see the name Sicily South, LLC or Sicily South affixed to motor vehicles, on signs around the hotel or elsewhere. This use of those names is for reasons of identification and does not denote ownership, supervision, or control by Sicily South, LLC in any way. Without limitation Sicily South, LLC is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier which is, to, or does supply any goods or services for this trip. Sicily South, LLC is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default, insolvency or bankruptcy of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control. Sicily South, LLC reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable.
Sicily South, LLC reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, Sicily South, LLC’s only obligation is to refund to that person that portion of the payment allocable to unused services. Each provision of this clause is severable and if any provision is held to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
Changes in these Terms and Conditions can be made only in writing signed by the Owner/ Member of Sicily South, LLC.
It is the traveler’s responsibility to obtain the correct travel documentation (passport, visa, identifications) for the destination(s) to be visited. Sicily South, LLC is not responsible for penalties incurred for tickets, international or domestic,due to schedule and/or flight changes.
Prior to full payment there is a potential for a price increase(s) due to fuel surcharges imposed by airlines or other suppliers, as well as the potential for increases in government-levied taxes and fees. Once full payment is made, there will be no price increases. Passengers may accelerate full payment to avoid any price increases.
BINDING ARBITRATION: Any disputes concerning this contract, any brochure or other literature about your trip or the trip itself shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Hamilton County Tennessee. In any such arbitration, the substantive (but not procedural) law of Tennessee will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
EMAIL USAGE: By providing your email address on the Sicily South, LLC website, you consent to receive emails with special offers/news from Sicily South, LLC. You will be able to unsubscribe at any time from marketing or promotional emails.
VALIDITY: Tour rates on this website are quoted on a per person, sharing double room basis. Unless otherwise indicated, all prices are shown in U.S. dollars. Sicily South, LLC reserves the right to alter prices at any time prior to departure unless full payment has already been made and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices.